• DO notify us in reporting the claim
  • DO get all contact information from all parties involved
  • DO take pictures of any damage
  • DO take notes of all conversations with all parties
  • DO document anything you have done to mitigate & prevent further damage
  • DO keep all receipts & bills for anything you paid for to mitigate and prevent further damage
  • DO keep all police/fire reports & any other report you have or are given to you by contractors

claim don'ts

claims do's  

  • do NOT admit fault 
  • do NOT negotiate with any at fault party
  • do NOT sign any documents until you talk with us
  • do NOT delay in reporting the claim to us
  • do NOT make claims for small losses which can effect your claims free discount​
  • do NOT organize NON EMERGENCY repairs without first contacting us or have received authorization from the ins. company
  • do NOT dispose of damaged goods related to the claim
  • ​do NOT accept a claims settlement if you are not happy with it